Volvo Roadside Assistance
24 Hours, 7 Days a Week
In the unlikely event that your Volvo should encounter a mechanical breakdown or any of the instances listed below, you can benefit as a Volvo owner from our complimentary Volvo Roadside Assistance Programme. This service offers you total peace of mind 24 hours a day, 7 days a week.
Volvo’s Roadside Assistance Programme is available for 3 years from the date of first registration.
What’s included in Roadside Assistance?
Your Roadside Assistance membership covers the following events:
- Mechanical breakdowns
- Flat tyres
- Flat batteries
- Locked in or lost keys
- Out of fuel
In the event of the above, a technician will come and to you and can provide the following assistance:
- • Roadside mechanical assistance
- Towing of your vehicle to the nearest authorised Volvo dealer if it is unable to be mobilised at the roadside
- Emergency fuel provision
- Change of tyre/wheels
- Replacement battery service
- Arranging appropriate transportation for your vehicle and passengers
The Volvo Roadside Assistance Programme is valid for the length of the manufacturer warranty and is administered by the New Zealand Automobile Association (AA).
If the vehicle is over 100km away from home and is disabled for more than 24 hours:
If the nominated vehicle cannot be repaired within the same day as the breakdown, the AA will provide a replacement vehicle of a similar calibre, where possible and subject to availability, for a maximum of 3 days and to a value of $120 per day (GST inclusive).
Where the nominated vehicle requires warranty repairs to be carried out and overnight accommodation is required, arrangements will be made for the driver and passengers up to a value of $150 per night (GST inclusive) for a maximum of 3 nights.
However, should the driver choose not to take the accommodation entitlement, the hire period of the replacement vehicle can be extended to 7 days.
Where car rental is not available or where the rental car company refuses to provide a rental car to any driver of a nominated vehicle due to the driver’s age or driving license limitations or restrictions, or for any other reason beyond the AA’s control, alternative ground transportation will be provided to the registered owner/driver’s home address or intended destination.
The AA will arrange for the most comfortable and convenient means of transportation to enable the driver of the nominated vehicle and any travel companions to continue on their journey, up to a limit of $480 (GST inclusive) per incident.
How do I contact Volvo Roadside Assistance?
If you have any questions related to the Volvo Roadside Assistance Programme please call the Volvo Customer Care Centre on 0800 4 VOLVO.
For anything else, complete the form below to ask a question, enquire about our vehicles and their benefits, or you can speak to our team on 03 377 5200.